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May 22, 2018 at 10:33 PM

sales order item category for service items that are externally procured

847 Views Last edit May 22, 2018 at 10:35 PM 2 rev

We have a scenario in our company where the customer orders an assembly (finished good) along with a service. We have part number for the finished good assembly and the service as well. The service is more of a contract that we sign with our customer.

Once we receive this order from our customer, we manufacture the assembly but we buy the service contract from our supplier.

Question is :

1. What item category should be used in the sales order for the service item so a Purchase req is automatically generated for the service item as the service is externally procured. Please note that this item is not subject to inventory and not subject to delivery.

2. Should a DIEN material type used for the service item as we do not have service management module ?

Currently HALB material with item category group DIEN is being used but this is not the correct process and no PR is generated for the service item.

Similar solution with item category group BANC for stock items is being used and its a standard SAP process which works fine.

I tried searching in multiple forums but could not get any clear answer. Has any one come across this scenario on buying and selling service contracts and can throw some light on how to do this in SAP would be great within the ECC framework !