sales order item category for service items that are externally procured

[kishmax]

We have a scenario in our company where the customer orders an assembly (finished good) along with a service. We have part number for the finished good assembly and the service as well. The service is more of a contract that we sign with our customer.

Once we receive this order from our customer, we manufacture the assembly but we buy the service contract from our supplier.

Question is :

1. What item category should be used in the sales order for the service item so a Purchase req is automatically generated for the service item as the service is externally procured. Please note that this item is not subject to inventory and not subject to delivery.

2. Should a DIEN material type used for the service item as we do not have service management module ?

Currently HALB material with item category group DIEN is being used but this is not the correct process and no PR is generated for the service item.

Similar solution with item category group BANC for stock items is being used and its a standard SAP process which works fine.

I tried searching in multiple forums but could not get any clear answer. Has any one come across this scenario on buying and selling service contracts and can throw some light on how to do this in SAP would be great within the ECC framework !

[kishmax]

In Simple words, is there a process in SAP ECC to handle service trading. Just buying service items (DIEN material type) based on individual sales order ?

[former_member311089 · Accepted solution]

Hi Kishore,

In standard SAP there is no third party service item category, I would suggest to copy TAD and create a new item category with billing relevance as F, ensure that you also make the assignment in VOV4 based on your service material group. Similarly create a new schedule line category with ref to CS and assign it to your new item category. Your new schedule line catg will have the settings required for creating purchase requisition.

Once the service is done, the vendor invoice will take place subsequently you can invoice your customer.

[kishmax]

Hello Prasad - I was thinking of the same option but not sure if there was a better solution in SAP. Anyways thank you very much for the response !