Skip to Content
author's profile photo Former Member
Former Member

Double records instead of one

Hi Experts,

Last week, I encountered an odd case at my customer SBO application that I met for the first time.

Sometimes, when he adds a document as Invoice the document is created but the journal entry is created twice. The both journal entries get a different journal number, however they have the same origin number.

This case was created several times. I wondering what could be the reason for that and how can I solve it.

Thank you in advance

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Best Answer
    Posted on Dec 18, 2008 at 06:32 PM

    Hi Joseph,

    Check Note No. [1241506|https://websmp130.sap-ag.de/sap(bD1odSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1241506] and see if the issue mentioned in the Note is relevant for you case.

    Regards,

    Jitin

    SAP Business One Forum Team

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 18, 2008 at 06:02 PM

    Only on document such as Incoming Payment, etc where cancelling the payment is an option would there be a possibility that 2 JE were created referencing the same DocNum.

    I can't think that this could happen with Invoices.

    When you open the Invoice and click on the link next to Journal Remark....which ever JE is points to is the JE which it created.

    Please compare all the columns of the JE (JDT1 table) and then get back.

    Suda

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 18, 2008 at 06:03 PM

    Hi

    This is unusual . Since you can duplicate this issue , I think this is a application bug .

    Please log a support to SAP .

    During mean time , please mention :

    1.Your SAP version , patch level

    2. Did it happen while you are dealing with particular customer

    3. It happens only for one item

    Please let us know this question as we can investigate . I think SAP support will ask you the same question anyway

    Thank you

    Bishal

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.