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Unable to decrypt the encrypted file

Hi Experts,

I unable to decrypt the encrypted file and i used PGP decrypton module, i am getting below error message in logs.

but my client used my public key to encrypt the file and he can able to decrypt the file at their end. please suggest me

Received exception: Cannot send message to module processor com.sap.aii.af.lib.mp.module.ModuleException: PGPDecryption Module:

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