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author's profile photo Former Member
Former Member

email not sent to processor when the issue is saved

We are doing the configuration for Issue management in SM2.

The problem that we have come across is that the email is not being sent to the processor when the issue is saved.

Is there a way to activate the notification/workflow process?

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    author's profile photo Former Member
    Former Member
    Posted on Dec 18, 2008 at 08:57 AM

    change the status and then save the message. also check the start condition of the action profile and seet the log of the issue in transaction field for any discrepency....

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  • Posted on Dec 18, 2008 at 09:32 AM

    Hi,

    Please provide the action log.

    Open the issue in CRMD_ORDER go to tab Actions, Click on the actions then click action log.

    Feel free to revert back.

    --Ragu

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