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email not sent to processor when the issue is saved

Former Member
0 Kudos

We are doing the configuration for Issue management in SM2.

The problem that we have come across is that the email is not being sent to the processor when the issue is saved.

Is there a way to activate the notification/workflow process?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

change the status and then save the message. also check the start condition of the action profile and seet the log of the issue in transaction field for any discrepency....

Answers (1)

Answers (1)

raguraman_c
Active Contributor
0 Kudos

Hi,

Please provide the action log.

Open the issue in CRMD_ORDER go to tab Actions, Click on the actions then click action log.

Feel free to revert back.

--Ragu

Former Member
0 Kudos

Thanks

Issue Solved.