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SMS to an Involved party in C4C

Hi All.

Can we trigger an SMS to the Involved Party of a Lead when the status of the lead changes to "Converted" in SAP C4C?

Regards

Vishwas P

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1 Answer

  • Best Answer
    May 23 at 06:42 PM

    You may use work flow to achieve this
    Define a Workflow based on the conditions below
    Business Object = Ticket
    Timing = On Every Save
    Condition as Status= Converted
    Actions = send a text message (SMS)

    Add In determinations for involved parties for whom u can send.
    Nevertheless , please ensure that you have ensure the SMS configuration is complete as per Configuring SMS Channels

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