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Customer status replication from C4C to ECC

Hi All.

We have faced the below requirement as part of one of our implementations:

When a customer is made Obsolete in C4C, the same status has to be replicated to ECC customer as well. Can this be achieved?

Where can we view/change the status of a customer in ECC and if the C4C customer is made Obsolete, will the status of the same customer in ECC be also changed?

Please clarify.

Regards

Vishwas P

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1 Answer

  • Best Answer
    May 23 at 06:52 PM

    Please Ensure that Bidirectional replication is enabled. for customers and necessary communication arrangements are made in C4C
    Please check SCN Thread

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