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Former Member
Dec 17, 2008 at 10:11 PM

"Transaction Cancelled" in Interaction Center

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CRM Experts,

I am facing issues while working with CRM 2007 Interaction Center. After confirming the Business Partner, when I move to Interaction Record or Complaint, all the fields are Greyed out and on top of the screen there is a message "Transaction Cancelled".

I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.

If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.

Please advise.

Thanks