CRM Experts,
I am facing issues while working with CRM 2007 Interaction Center. After confirming the Business Partner, when I move to Interaction Record or Complaint, all the fields are Greyed out and on top of the screen there is a message "Transaction Cancelled".
I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.
If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.
Please advise.
Thanks