Hello,
I am the administrator of a calibration software that uses Crystal Reports as it's reporting engine. I currently have Crystal Reports XI Product Version 11.0.0.1282 installed on my computer.
I designed a report last week and when I would export it to a pdf, either through Crystal Reports or through the calibration software, I would have an option allow me to create bookmarks from group tree. It worked great. I then sent this report to our field engineers with instructions on how to run it and no one was able to see the "create bookmarks from group tree" option. Why would this be?
I thought it had something to do with not having the newest version of Crystal Reports so I tried to update the software from Help > Check for Updates. It searched for updates but then timed out and gave me a message that I was not connected to the internet even though I was. I then found my way to this site and downloaded "crxir2_sp4_full_build.exe".
I tried to install this and everything was going good until I was prompted to locate the file CrystalReports.msi. I could browse to any location but by default it was trying to find it in my temporary internet files for my browser. I searched my computer and did not have this file. I checked the CD and found it on there. I copied it from the CD to my hard drive. I tried to run the installation again and when prompted for CrystalReports.msi, I pointed it to the location on my hard drive but the software would not accept it.
I eventually canceled out of the install but every time I would launch Crystal Reports it would prompt me for the same file.
This morning I uninstalled Crystal Reports XI from my machine, rebooted, and reinstalled it. Now when I try to export the report, either through Crystal Reports or through the calibration software, I do not have an option to allow me to create bookmarks from group tree. It has disappeared.
So my questions are:
1. How do I get the "create bookmarks from group tree" option back?
2. How do I get the "create bookmarks from group tree" option to appear on my field engineer's computer when they run the report?
3. Why was I not able to update my software? Was I doing something wrong?
Thanks in advance for the help.