Help Files Not Displaying

[Former Member]

My customer's help files are acting strangely. When I try to access them the Help Window displays but every topic shows as u201CThe Page cannot be displayedu201D.

We have tried downloading to the shared and local folder, and neither work.

Any pointers much appreciated.

Thanks

Greig

[Former Member]

Hi Greig,

Please try the following:

1."Right click" on the B1_SHR folder(generally found in C:\Program Files\SAP\SAP Business One\B1_SHR) and go to "properties".

2.Choose the "security and sharing" tab in the window.

3.Allow "full control" to the relevant "user" and click "apply".

4.Run SAP Business One Help now.

->I also found that:

As per Microsoft the issue might be a vulnerability in "HTML Help".The resolution requires a change in registry settings of the help file.

I would request you to go through the following link:

MS Knowledgebase: http://support.microsoft.com/kb/896054

http://support.microsoft.com/kb/896358/en-us

Another thing you can check is the help settings on the particular PC. Go to help/help settings. Make sure they are set according to all other clients.

You can refer SAP Note no 896944 and 1178123 for more information.

Regards,

Varun

SAP Business One Forum Team.

[charlesg_couturier]

For what it is worth, try one option at the time, not both.

If the system that can't access the content of the Help file is running Server2003 from Microsoft, then huge chances are that the problem be caused by some security updates applied to it.

If it's the case, then modifying the security permissions over B1_SHR folder won't fix it. And if it is not to fix it, then don't increase the permissions for nothing.

The aforementioned Microsoft KB article will provide you with a modification that needs to be done at the registry level. Here... just in case http://support.microsoft.com/kb/896054

I tried the Second example scenario, which has the effect of increasing privilege for INTRANET use, and it worked perfectly without having to modify the security settings for B1_SHR folder.

[steve_ovadia]

Hi Charles,

We attempted to try example 2 in the Microsoft KB Article you referenced, but the registry folder that was referenced did not exist. The folder that exists on our server is

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Microsoft\HTMLHelp\2.0

When you implemented this fix, did the registry folder that was referenced exist or did you modify the path. We don't want to modify the registry if we are heading in the wrong direction.

Sincerely,

Steve