CRM Portal

[Former Member]

hi,

Can any one let me know what exactly is CRM Portal and what does CRM - ICSS portal mean.

Thanks and regards,

Kris

[Former Member]

closing the thread

[Former Member]

[enterprise portal in SAP CRM|http://sapcrmlearn.blogspot.com/2009/02/enterprise-portal.html]

[former_member200342]

Hi,

1.The CRM-Portal that is People-Centric User Interface (People-Centric UI) is an intuitive Web-based user interface that helps you perform your daily tasks quickly and simply.

With the help of predefined roles , the People-Centric UI gives you central access at all times to the data and information you require for your daily work.

The consistent structure of the People-Centric UI means that navigation elements in all applications are in the same place. If you navigate to another application, the user interface has the same appearance and you will recognize identical navigation elements at once.

The People-Centric UI meets end user requirements and makes it possible to:

· Navigate easily through complex applications

· Get access to information quickly

· Reduce processing time to a minimum

2.Internet Customer Self-Service (ICSS) is a Web-based toolset that can be used as a standalone application or accessed through a Portal. It supports business-to-business (B2B) and business-to-consumer (B2C) scenarios. Both scenarios are designed to help you reduce interaction costs and increase customer satisfaction.

ICSS provides your customers with a personalized self-help environment where they can manage product-relevant information using services such as:

· User Administration, which enables B2C users to create and manage their accounts themselves and lets you manage B2B users.

· Knowledge Management, which includes product-specific FAQs and advanced search capabilities for predefined problems and solutions in the Solution Database

· Live Web Collaboration, a tool which lets customers request a callback or communicate with an agent via e-mail, Internet telephony, or chat sessions.

· Product Registration, Request Processing, and Installed Base Management, which let web users create and maintain registered products, requests, complaints, installed bases, as well as view their contract and warranty entitlements.

Regards,

PePe