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Former Member
Dec 16, 2008 at 07:55 PM

contract copy

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Hello,

I am creating a follow up service order from an incident. The contract is correctly determined at the item level on the incident, through contract determination.

I have maintained necessary copy control config from -

(a) incident --> service order

(b) incident item --> service order item

(c) contract item --> service order item

The determined contract is not getting copied to the service order.

Appreciate any suggestions.

Thanks,

Reshma