Adapter failure

[Former Member]

We are witnessing a strange behavior with our XI system

The XI communication channel fails to read the file. In fact it never pings that file. The file was there in the folder for hours, but XI never read it although the communication channel was always green and the communication channel monitoring shows it was continuously pinging in the folder.

As soon as we restarted the channel (I just stopped it and again pressed start) it picked up the file.

What can be the reason and it happens only once or twice in a month. And for the rest of the days it runs fine with errors

[dharamveer_gaur2]

Hi

Refer Note 1083488 -XI FTP/JDBC sender channel stop polling indefinitely

[prateek]

May be your channel gets locked. Check in Visual Admin -> Cluster -> Lock Overview

Also see this 1083488.

Regards,

Prateek

[Former Member]

Hi Prateek,

Where exactly is the Lock Overview in Cluster? I could noy find it.

[Former Member]

Hi,

In the Visual Admin --->Cluster ---> "LOCKING ADAPTER"

You get a option of Display Locks .Check there, if it is locked reset the lock and restart the CC.

Regards,

Sarvesh

[Former Member]

i made a mistake :

What can be the reason and it happens only once or twice in a month. And for the rest of the days it runs fine without errors

[Former Member]

This problem is with PI with patch level SP13 & lower. Even we face the same problem.

The patch needs to be upgraded of ur PI.