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Can any please explain the integration business process between PS and CS

Dear Guru's

Can any please explain the integration business process between Project systems (PS) and customer service (CS).

Business Process: We do machinery Erection or commissioning, later we do provide service warranty for one year.

How we map this Business scenario in sap.

Regards,

Bhanu

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3 Answers

  • Posted on Dec 18, 2008 at 09:36 AM

    basic steps for such a process would be

    1) Use PS functionality for your machinery erection or commisioning work. Once the physical work is completed then close porject

    2) Use CS functionality for warranty and service - set up the work as a functional location on customer site (PM/CS functionality)

    3) Use service order to manage any service calls on the object which could require billing via SD module - bill value may be zero if under warranty

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 18, 2008 at 10:25 AM

    Yes i agree with Virendra Pal. As far as iam concern u will create project in PS & after closing the project u will further work in CS..as there is no integration between PS & CS.

    REGARDS,

    Ansar

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 20, 2008 at 05:43 PM

    hi,

    you need to maintain eqpt master record in PM for your machine erection and maintain warranty master in ie02 , and by per IMG settings in PM u can have warranty check up at the time of creation of service notification or creation of service order and by IMG settings in odp1 in PS u can have warranty check up at the time of billing ......

    regards

    pushpa

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