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BPMon : Separate email notification on yellow and red alert

Former Member
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Hi, gurus!

Does anyone know how to set up for Business process monitoring different email adresses for yellow and red alerts?

Thanks,

Szilvia

Accepted Solutions (0)

Answers (1)

Answers (1)

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Hello Szilvia,

that is not possible. Different email adresses can only be maintained for different monitoring objects but not for different alert ratings.

Regards

Volker

Former Member
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Hi, Volker.

Thanks for the reply.

I am just wondering what would you suggest as a workaround for this problem? I definately need to separate the email adresses on the alert ratings.

I just thought maybe duplicating the monitoring object would be a possible solution, and on the second I would only set up the notification for Red only.

What do you think?

Thanks a lot.

Szilvia

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Hi Szilvia,

the only workaround is the way you describe by duplicating the monitoring object. This is of course not the intention as the data collection will take place two times.

What I would like to understand is the use case behind it. As we implemented BPMon at around 100 customers and never got the request as something critical. Is is just for escalating the problem or what is the idea behind different recipients for different ratings?

If it thought to be for escalation purposes you have to be very careful as seting the right threshold values is really an art. You probably don't want to bother the next escalation hierarchy with too many problems.

Regards

Volker