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BPMon : Separate email notification on yellow and red alert

Hi, gurus!

Does anyone know how to set up for Business process monitoring different email adresses for yellow and red alerts?

Thanks,

Szilvia

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1 Answer

  • Dec 14, 2008 at 11:44 AM

    Hello Szilvia,

    that is not possible. Different email adresses can only be maintained for different monitoring objects but not for different alert ratings.

    Regards

    Volker

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    • Hi Szilvia,

      the only workaround is the way you describe by duplicating the monitoring object. This is of course not the intention as the data collection will take place two times.

      What I would like to understand is the use case behind it. As we implemented BPMon at around 100 customers and never got the request as something critical. Is is just for escalating the problem or what is the idea behind different recipients for different ratings?

      If it thought to be for escalation purposes you have to be very careful as seting the right threshold values is really an art. You probably don't want to bother the next escalation hierarchy with too many problems.

      Regards

      Volker