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Former Member

Message creation from Service Desk when Message Processor field is updated

I want our Service Desk system to create a message to the message processor only after the message processor field is updated. I do not want it to send e-mails when there is a status update. Any ideas?

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2 Answers

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    Former Member
    Dec 12, 2008 at 04:16 AM

    Hi,

    You can have the email on status update, but make it partner dependant.so that action will be executed whenever you put bp for processor and save without changing status.

    regards,

    mahantesh

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    Former Member
    Dec 12, 2008 at 04:44 AM

    make the action partner dependennt and give slfn0004 as ur partner function. this field should be reflected in the crmc_action_conf overview field.

    U also make sure that u r getting this partner funcntion for the message processor in the partner tab of transaction( any msg).

    regards,

    Dhiraj

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