Dunning for blocked customer/document

[Former Member]

I block a customer/document for dunning.

I run the dunning procedure on 2 separate occasions and the customer/document shows up both times in the dunning run, but doesn't print (which is good).

Now if I remove the dunning block on the document/customer and run the dunning procedure a 3rd time, does the document receive a dunning level of 1 (since it has never printed) or a dunning level of 3 (since it showed up the 3rd time on dunning run).

Basically, after a removal of a block, does the dunning level become 1 since the invoice never printed on previous dunning runs despite the fact it displayed on the dunning runs?

[Former Member]

You have blocked the account for dunning which means this account was not part of any dunning run. You can see in the customer master what is dunning level there. Should be Level 0.

After removing dunning block , the account will be getting dunning level 1 when run the dunning . As the levels are based on days in errears, in the second run the account will be in dunning level 2 and in the third run it will be in level 3 based on the days in arrears. The accoount will not moved to level 3 directly.