Active Directory integration with Service Desk and Busines Partners

[Former Member]

We have populated the business partners in Service Desk with data from Windows Active Directory, but this was a one-time import.

At the moment if there are any changes to Active Directory then the business partner records need to be updated manually.

Does anybody know if anyway to integrate Active Directory with the business partner records in Service Desk?

Thanks

Simon

[markus_doehr2 · Accepted solution]

This was also our problem.

We have multiple user sources (an LDAP, ADS, different SAP systems). I'm not aware of any automated way of doing that.

If you want to use issue management/service desk all the users need to also be created as SU01-users to be able to use the workcenters. The SU01-Users have also to be assigned to the appropriate business partner. There is no automation for this.

For us this drawback was so big that we stopped using the service desk.

Markus

[Former Member · Accepted solution]

Hi,

There is a semi-automatic way to create Business partner from Solman users (SU01) with BP_GEN transaction if you choose Solman systems with NONE RFC.

A full automatic way will be available in SP18 of Solution Manager,

David

[markus_doehr2 · Accepted solution]

David,

I was not talking about Business Partners but SU01-Users (which is something different). If users creating tickets want to use the Workcenters they need to log on to the system.

Markus

[markus_doehr2 · Accepted solution]

I forgot:

I can´t create SU01 users in a "convenient" way from AD or LDAP.

Markus