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Active Directory integration with Service Desk and Busines Partners

We have populated the business partners in Service Desk with data from Windows Active Directory, but this was a one-time import.

At the moment if there are any changes to Active Directory then the business partner records need to be updated manually.

Does anybody know if anyway to integrate Active Directory with the business partner records in Service Desk?



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1 Answer

  • Best Answer
    Dec 10, 2008 at 05:05 PM

    This was also our problem.

    We have multiple user sources (an LDAP, ADS, different SAP systems). I'm not aware of any automated way of doing that.

    If you want to use issue management/service desk all the users need to also be created as SU01-users to be able to use the workcenters. The SU01-Users have also to be assigned to the appropriate business partner. There is no automation for this.

    For us this drawback was so big that we stopped using the service desk.


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