Service Desk - making the subject field in alphabetical order

[Former Member]

I am using Service Desk for SAP and non-SAP issues and we have populated the Subject drop down in the SLFN support ticket transaction with some information. However when we look at the drop down list it does not appear in alphabetical order. Can anyone advise on how to do this?

The contents of this data is currently configired under the CODES section in SPRO.

Thanks

Simon

[Former Member · Accepted solution]

Hi,

As told in above reply, the drop down can be sorted using key not on the value.

This is done using

Options - > Options. Go to Expert tab and select the checkboxes 'Show Keys in All Dropdown List', & ' Sort Item by Key'.

regards,

mahantesh

[Former Member]

Hi AOI ,

The drop down list appears in alphabetical order of the codes key... not on the key content.

So I advise you to create CODES keys like this :

ZA Code A

ZB Code B

...

David