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author's profile photo Former Member
Former Member

Service Desk - making the subject field in alphabetical order

I am using Service Desk for SAP and non-SAP issues and we have populated the Subject drop down in the SLFN support ticket transaction with some information. However when we look at the drop down list it does not appear in alphabetical order. Can anyone advise on how to do this?

The contents of this data is currently configired under the CODES section in SPRO.

Thanks

Simon

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2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2008 at 05:50 AM

    Hi,

    As told in above reply, the drop down can be sorted using key not on the value.

    This is done using

    Options - > Options. Go to Expert tab and select the checkboxes 'Show Keys in All Dropdown List', & ' Sort Item by Key'.

    regards,

    mahantesh

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 11, 2008 at 09:38 PM

    Hi AOI ,

    The drop down list appears in alphabetical order of the codes key... not on the key content.

    So I advise you to create CODES keys like this :

    ZA Code A

    ZB Code B

    ...

    David

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