change reference partner for CRM B2C system

[Former Member]

We are currently installing a CRM 5.0 system connected to our ERP 4.7 Enterprise R/3 system. Everything seems to be going well - apart from this issue regarding business partners and reference partner.

We upgraded our CRM system from a previous version. We havent used B2C before only B2B but the reference customer appears to have been defaulted to an old customer.

We need to change the customer but we have already created customers using this reference - unknowingly - and now we want to change this.

This is resulting in errors when the orders come into CRM as the pricing procedure is not able to be used.

Does anyone have any suggestions or can point us to useful SAP Notes that can help?

Cheers, Paul

[Former Member]

Hi Paul,

You have to maintain following settings for B2C internet user....

1. Reference Business Partner - have to maintained the in role Sold To Party.

2. You have maintained the required customizing for setting up intrnet user in B2C scenario in IMG - check the settings in Basic>E-Commerce > Customer Relationship Management> SAP Implementation Guide Set Up > Internet User Settings > Internet User >Settings for E-Commerce Internet Users (B2C)

You haven to select the first radio button there.As well as assign a reference user variable here.To the reference user variable a SU01 user is assigned which must have the mentioned below Role.

3. Generated Authorizations SAP_CRM_ECO_ISA_WU_B2C

4. Maintained the XCM settings for user administration (Application>customer>B2C put usertype as CRM_SU01USERID)

Check the above.They should help.

Regards

Bala