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author's profile photo Former Member
Former Member

credit memo

Hi gurus,

We have charged a customer 1000 dollars and due to our mistake we want to credit them 300 dollars back as we overcharged them, unfortunately we could not raise a partial credit memo for 300 dollars and raised a credit memo request for the whole amount now, we want to reverse this back and charge them only for 300 dollars. can we raise a debit memo request again and credit them partial amount. please throw some light on this as it is important to invoice customer and we are in month end processing.

Thanks in advance gurus,

Naga.

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    author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2008 at 07:49 AM

    Hi Murali,

    Yes we are entering manually the price for that material and also we are using the same pricing procedure to credit memo request as well. is this a good practice or can you suggest a good practice or change in this regard as we want to avoid further more.

    Kind regards,

    NAga.

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    • Former Member

      Dear Naga,

      You can have different pricing procedure for creditmemo process through this you can enter the values manually in the credit memo request.

      You try to change the quantity of the material in the credit memo request to make the value 300.If is possible ok ,if it is not possible then you can copy the existing procedure then rename it for Creditmemo process.

      Define the new pricing condition type through copying PR00 and maintain the settings as manual enter as priority.

      Put this new condition type in new pricing procedure.

      Define new document pricing procedure for creditmemo process and assign this to your creditmemo request.

      Determine the creditmemo pricing procedure with these combination.

      Sales areaCreditmemo request pricing procedureCustomer pricing procedure-->credit memo pricing procedure.

      Now if you create creditmemo request system will determine the new pricing procedure, in that you can maintain pricing manually with value 300.

      Note:- You need to do the account determination settings also for that new pricing condition type if you want post different to different G/L account with different account key.

      This one of the way from my side

      I hope this will help you,

      Regards,

      Murali.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2008 at 04:37 AM

    If u have a cancelltion billing type assigned to the credit memo of 1000 dollars, then u cancel the invoice & make a new credit memo of 300 dollars.

    OR

    Since u have already credited the entire 1000 dollars to customers account, u can generate a new invoice worth the correct amount i.e (1000-300= 700 $)

    Regards,

    Mili

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2008 at 04:52 AM

    Dear Naga,

    You can cancel the wrong credotmemo with billing type S2-Cnacel Creditmemo then again you can raise the credit memo withe correct value.

    But after cancelation of Creditmemo you need to change the amount or Qty in the creditmemo request (If you are referencing creditmemo request to creditememo) in VA02 transaction then create creditmemo with reference to the creditmemo request through VF11transction.

    I hope this will help you,

    Regards,

    Murali.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2008 at 06:41 AM

    Hi Mili and murali, Thanks for the answers but i still could not solve problem, but it was helpfull, now when i cancelled credit memo and trying to change amount in credit memo request, it is giving me error message as

    Requirements are not fulfilled with condition type PR00.

    message number is NA V1215.

    Please Throw some information as it is important for us.

    Thank you in advance gurus.

    Naga.

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    • Former Member

      Dear Naga,

      This may be due to you are entering the amount manually for the condition type PR00 in the creditmemo request,

      Are you using different pricing procedure for creditmemo process or using same as general pricing procedure.

      Regards,

      Murali.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2008 at 04:49 AM

    Thanik You Murali, That has solved our issue.

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