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author's profile photo Former Member
Former Member

IN AE 5.2 the difference between 'All Approvers' vs. 'any one approval'

We are having an issue in AE 5.2 where we have a ticket that will split into two parts, one for a ECC path and the other for a BI path, where if the ECC path is approve and provisioned you can not open the BI half. The error is ' Request Approval Screen is not displayed because Request Status has changed'

I was wondering if change the approval option for the stage will fix this but need a better undering of the two options.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2008 at 07:17 PM

    Clark,

    Changing the approval type will not fix this issue. All approvers means AE will wait until all the approvers on the request approves the request (eg. lets say you have 5 roles on the request, AE will wait for all the approvers for 5 roles to approve the request), if you choose any one approver, AE will provision access as soon as the first approver approves the request (eg. eg. lets say you have 5 roles on the request, AE will look for any one approval, as soon as the first approver approves the request, AE will provision the access.) This will be a Audit issue.

    To solve your issue. Please make sure you have value Request for Approval Level in the workflow stage (role approver stage)

    Hope this helps.

    Naveen

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 15, 2009 at 02:27 PM

    SP10 fixed this

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