Workflow not proceeding, when decision workitem is executed from WEB UI

[Former Member]

Hi Gurus,

We are using the standard user decision task(TS00008267) in a custom workflow.If we execute the Decision task workitem from the SAP Inbox(backend SAP GUI) then if we see the workflow log the outcome of the decision task is being populated in WIRESULT & _RESULT fields and the flow is proceeding further and the workflow is working fine.

But If we execute the same Decision task workitem from the CRM Portal worklist (WEB UI) and see the workflow log the Outcome is being populated in Process & Process fields Overwriting WIRESULT & _RESULT the field names. The decision task status is set to 'Completed' and the workflow is not proceeding further and the workflw status remain 'in process'.

I am not sure whether any settings to be made in the backend to make it work and flow the data from WEB UI to bakend? if so please let me know the setings . or

Please let us know the solution.

regards,

Sateesh.

[saumya_govil]

Hi Sateesh,

I understand your problem.

Please check the agent assignment for the User decision task. Make it as general task and try.

Also, check the binding for the user decision. Also state whether you are using a Z-business object in your workflow? If yes, then there could be problem there.

Do let me know in case of any further help.

Regards,

Saumya

[Former Member]

Hi Govil,

Thanks.

The agent assignent is fine and the task is also made as general task . Even the object i am using is standard 'BUS2000120' not the custom one.

i feel the problem may be due to someworkflow settings between Web UI and backend. Let me know if any settings like such (apart from SWU3).

Any more suggesstions please????

Regards,

Sateesh