sap crm services vs sap cloud for services

[Former Member]

Hello Guys,

How can we pitch to a customer for Sap Cloud for Services who is already using Sap CRM for Services?

Can you all explain me the key benefits which aren't there in CRM Services and there in Sap Cloud for Services?

[cc4f00ba-6b54-403d-bf1c-3]

Hello all,

I thought this would help:

"SAP CRM (Customer Relationship Management) On-Premise and SAP Cloud for Customer (C4C) are two different customer relationship management solutions offered by SAP. Here are some of the key differences between them:

Deployment: SAP CRM On-Premise is installed on the customer's own servers and is maintained by their IT department. In contrast, SAP C4C is a cloud-based solution that is hosted on SAP's servers and is accessed over the internet.

Cost: SAP CRM On-Premise requires a large upfront investment in hardware, software, and IT resources for installation, customization, and maintenance. On the other hand, SAP C4C is a subscription-based service that has a lower total cost of ownership, as it eliminates the need for hardware, software, and IT resources.

Functionality: SAP CRM On-Premise is a more comprehensive solution that offers a wider range of functionality, including sales, marketing, and service management, as well as industry-specific features. SAP C4C, on the other hand, is a more focused solution that is designed specifically for sales and service management.

Integration: SAP CRM On-Premise has the advantage of being able to integrate with a wider range of on-premise and cloud-based systems. In contrast, SAP C4C is optimized for integration with other SAP cloud solutions, although it can also integrate with other systems using web services and APIs.

Mobility: SAP C4C is designed with mobile access in mind, and provides a mobile app for accessing customer information on-the-go. SAP CRM On-Premise, however, does not offer a dedicated mobile app and requires additional customization to enable mobile access.

Overall, SAP C4C is a more modern, cloud-based solution that is well-suited for sales and service management, while SAP CRM On-Premise is a more comprehensive solution with a wider range of functionality, but requires a larger investment in hardware, software, and IT resources."

Regards,

Gabriel

[PrasanthArya]

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