cancel
Showing results for 
Search instead for 
Did you mean: 

Error in job REFRESH_ADMIN_DATA_FROM_SUPPORT

Former Member
0 Kudos

Hi,

We are facing errors in REFRESH_ADMIN_DATA_FROM_SUPPORT. It fiished successfully but contain errors as below.

Job started

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID WF-BATCH)

No system headers will be generated in SMSY from SAP Support Portal

The following error messages have been returned by SAP Support Portal:

No system BWS found for installation number XXXXX

No system CNB found for installation number XXXX

No system DEP found for installation number XXXX

No system QEP found for installation number XXXXX

No system SBX found for installation number XXXX

Installation number 000INITIAL not found

No system UEP found for installation number XXXX

Job finished

Please let me know if I have to change anything.

Best Regards,

Tushar

Accepted Solutions (1)

Accepted Solutions (1)

former_member190969
Active Contributor
0 Kudos

Hi,

you can doubleclick the messages in the Job Log to see details.

"No system headers will be generated in SMSY from SAP Support Portal" is fine. Generating Systems in SMSY from SAP Support Portal is only an option for Service Providers that have no other option to get the systems of their customers.

"No system BWS found for installation number XXXXX" indicates that either installation number has not been maintained correctly in SMSY or that the system has been moved to another installation or that the system itself has been deleted in SAP Support Portal. You can fix all this in SMSY.

"Installation number 000INITIAL not found" means that 000INITIAL is not a valid installation number.You can fix this in SMSY.

Regards

Andreas

Former Member
0 Kudos

Hi Andreas,

Thanks a ton. It worked.

Best Regards,

Tushar

Answers (2)

Answers (2)

Former Member
0 Kudos

SAPOSS connection is working fine.

Former Member
0 Kudos

Tushar,

check your system Landscape component connection with Solman

Andrew

Former Member
0 Kudos

Hi Tushar Chavan

Maintain S-user in tcode SOLUTION_MANAGER under global settings, also your customer number in the Solution Manager system.

If you have already maintained then ignore this post.

Former Member
0 Kudos

Hi TusharC Chavan

Check your SAPOSS rfc is it working or not, This might help you