ECF Agent Find e-mail

[former_member582809]

ecf-email.jpgHi Masters,

for the need of our client to have live video chat we need to use the ECF agent application (in the future we will build a custom one) also installed the restfull interfaces.

The problem I have is that when trying to do a search for emails received by the agent, the screen asks me for an "id" that I do not know, in the document: "ECF Developer Guide" it clarifies:

"Currently this widget supports e-mail fetching only by the e-mail ID. This ID is a GUID which must be a 32 characters long string."

I understand that this data is a alphanumeric of 32 positions, but even so, I do not know what it is, and also, how can the agent know this value!.

Regards

Sergio.

[Roman_Errapart]

We had the same dilemma. Of course you can find the ID if do the Online Monitoring search and then open the contact details there. But who would do that 🙂

So just created our own contact search "widget" to search e-mails, calls etc. in ECF:

[former_member582809]

Perfect Roman!, eventually I will then add a "search and filter" window for the interactions.

thanks for your answer.
A greeting.