Hi All
When building templates in C4C you have the option to add hyperlinks into Email Templates.
This doesn't seem to be the case for Portal Templates, firstly, am I correct in this and if not, can someone advise me where I can find a guide on how to? Even if the Agent could add a hyperlink from the free text box in the interactions in a ticket, after inserting the template, that would be a sufficient alternative.
Secondly, if I am correct and this functionality isn't available, does anyone know whether its planned for a future release? I recall the general formatting of Portal Templates being mentioned a while back on a webinar but can't find any literature on it.
Many thanks
Jess
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