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May 18, 2018 at 09:57 AM

C4C - Portal Reply Templates - Hyperlink functionality

160 Views Last edit May 18, 2018 at 07:29 PM 2 rev

Hi All

When building templates in C4C you have the option to add hyperlinks into Email Templates.

This doesn't seem to be the case for Portal Templates, firstly, am I correct in this and if not, can someone advise me where I can find a guide on how to? Even if the Agent could add a hyperlink from the free text box in the interactions in a ticket, after inserting the template, that would be a sufficient alternative.

Secondly, if I am correct and this functionality isn't available, does anyone know whether its planned for a future release? I recall the general formatting of Portal Templates being mentioned a while back on a webinar but can't find any literature on it.

Many thanks

Jess