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May 17, 2018 at 02:04 PM

Best practise for return stock differentiation and ATP Impact

133 Views Last edit May 17, 2018 at 02:09 PM 2 rev

Following requirement was raised. Stock (final products) is returned by customers for different reasons. Sometime it is because of damaged goods, goods before expiration date etc. What is the best way to distinguish between multiple types of returned goods? We were thinking about using Stock type but it seems the available options are limited and may not be sufficient for every scenario with returned goods.

In order to make it more complex once goods is received it can be re-sold again to specific customers but not to other group of customers. Is there any way how ensure that ATP in case of Sales order for certain customer checks the received stock while for other customers returned received stock is ignored?

Think about the requirements from perspective of a complex environment with 3 PL warehouse which is responsible for logistic operations.

Thank you in advance, for any advise or experience shared.