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Former Member
Dec 05, 2008 at 05:05 PM

"Search" parameter

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Currently we use Crystal Reports for our Help Desk database. We have a report called COMPLETED WORK ORDERS BY TECHNICIAN that reports the number of work orders a technician has. One field

located on that report is the "RESOLUTION" field. We would like to see how many technicians used a VNC product when resolving a work order. In order to do this, we would like to have a parameter prompt the user running the report to be able to search the "RESOLUTION" field for the word "VNC."

Is this possible?