Ic Webclient 6.0 - Interaction Record greyed out.

[Former Member]

CRM IC Gurus,

When I click on the Interaction Record (For Power user) the fields are greyed out and gives me this error

No customizing data found for content management profile

On top it shows Transaction cancelled.

But for IC agent profile its working fine.

They both have IC_BT role assigned to them.I have also followed C78 and configured everything properly.

Please help.

Regards,

Shreya

[Former Member · Accepted solution]

Shreya,

For power user business role, make sure that you assign CONTENT_MGMT function profile under business role maintenance.

THanks,

THirumala.

[Former Member · Accepted solution]

Thirumala,

Thanks I did that but its still greyed out?

Regrads,

Shreya