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author's profile photo Former Member
Former Member

Email being sent to Processors in issue Management

Hello -

We are doing the configuration for Issue management in SM2.

The problem that we have come across is that the email is not being sent to the processor when the issue is saved.

Is there a way to activate the notification/workflow process?

Thanks for your help

Nadine

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 09, 2008 at 04:29 PM

    Nadine,

    Sending email in SolMan Service Desk is triggered by actions.

    Actions can be defined in TA SPPFCADM and then choose CRM_ORDER.

    On service.sap.com/rkt-solman you can find an OKP that describes the configuration of automatic e-mail.

    Best regards,

    Roel

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2008 at 09:07 AM

    goto this link for step by step guide..

    Sending E-Mail from Support Message

    regards,

    Dhiraj

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 17, 2008 at 04:41 AM

    Hi nadine,

    The easiest way for email notification is to first create a action profile in transaction SPPFCADM ,or u can also navigate from the SPRO ,then create and action in this profile ,u will copy standard email actions for ur requirement ,and then in the conditions mention when the mail has to be sent and to which partner function ,let me know in case of any doubt

    regards

    Praveen

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