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Dec 04, 2008 at 10:30 AM

Problem setting up Dunning correctly

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I am testing setting up dunning in a test database..

I set up dunning level as follows (Testing is why I have made Letter 2 after only 1 day!):

Letter Format Effective After

Dunning Letter1 (7 days)

Dunning Letter2 (1 day)

I set up a Dunning Term as follows:

Letter Template Effective After

Dunning Letter 1 (7 days)

Dunning Letter 2 (1 day)

(Dunning Letter method is set to u2018One letter per BPu2019 and I ticked u2018Apply Letter template by Highest levelu2019. No fees/interest etc.)

I applied the Dunning Term to a single customer to test-

When I ran dunning wizard yesterday the result was as I expected, the 4 invoices that BP has which were 7 days over due date were listed and print preview showed dunning letter 1.

But when I ran the wizard this morning the following happens:

An invoice which was 6 days overdue yesterday so wasnu2019t included yesterday is now included which is as I expected as it is now 7 days overdue.

But this is the only invoice appearing u2013 I had thought that the 4 invoices included yesterday would now have progressed to Level 2 and I would have 5 invoices listed 4 at level 2 and 1 at level 1.

Can someone clarify for me why all 5 invoices do not get included?