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Former Member
Dec 04, 2008 at 12:13 AM

Request Time Out after 600000 ms

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I seem to have hit a timeout setting in Crystal Server that I am not sure how to get around. We are currently trying to print off our tax bill report. We would like to run it in one process, which may be around 30,000 bills.

However, after 10 minutes I receive an application notification of the following:

TAX_PRINT Request timed out because there has been no reply from the server in 600000 ms.

Does anyone know how to get around this timeout issue? I did a search for 600000 under the Business Objects installation folder and found this setting under the file clientSDKOptions.xml, this file exist under \Program Files\Business Objects\common\3.5\bin and D:\Program Files\Business Objects\common\3.5\java\lib.

Looking at both, the content is:

<CrystalReports.ClientSDKOptions xmlns:xsi="http://www.w3.org/1999/XMLSchema-instance" version="2" xsi:type="CrystalReports.ClientSDKOptions"><ServerInfos version="2" xsi:type="CrystalReports.ServerInfos" id="1"><ServerInfo version="2" xsi:type="CrystalReports.ServerInfo" id="2"><ServerName:1566</Server><Adapter>TCPIP</Adapter></ServerInfo></ServerInfos><CORBARequestTimeout>600000</CORBARequestTimeout></CrystalReports.ClientSDKOptions>

I notice a CORBARequestTimeout of 600000, which is the only setting that matches the timeout specified in the returned error message by Crystal.

I'm hoping that this is not a limitation tied specifically to the version (i.e. Standard or Enterprise) of Crystal Server you purchased. One limitation that caught me off guard is that scheduling (at least through .NET) is not available in our Crystal Server version. I believe we have only the Standard edition.

Currently we are using Crystal Server XIR2. Any help would be appreciated?

Thanks,

Bryan