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Former Member
Dec 03, 2008 at 03:04 PM

QaaWS-swf in InfoView: unstable connection

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Hallo,

we designed a dashboard using QaaWS to connect to live data. On a local machine, the Xcelsius-swf works fine. Once I publish it to InfoView and open it online, the connection seems to be "unstable"? After several minutes (2 to 3) when I navigate the dashboard so the QaaWS has to refresh the data, I get the following error message for each QaaWS:

soapenv:Server.generalException: Unable to reconnect to the CMS. The session has been logged off or has expired. (FWM 01002)

After closing the dashboard, InfoView also shows an error message:

An error has occurred: Unable to reconnect to the CMS. The session has been logged off or has expired. (FWM 01002)

The timeout is set to 20 minutes, so this should not be the problem. Also, when I navigate through WebI, the InfoView connection stays stable. The problem seems to occur only when swfs, using QaaWS are opened.

Any suggestions what to do to keep the connection alive would be highly appreciated.

Thanks in advance!