Integration of Charm and test work bench or customizing

[Former Member]

Hello,

Solution Manager allows one to define the business processes. One can then define test cases for these business processes. Then one can use the test workbench to do the testing.

Is there any way to link the test workbench with Charm?

Are there any such plans for such integration?

Customizing can also be done from the business process definitions in a project. Are there any way that charm can be integrated to make changes in this way?

Regards,

Avrohom Weissman

[Former Member]

Avrohom Weissman

This is already there.

While testing you can post service desk tickets from test workbench.

Service desk ticket are starting point for CHARMS

Please assign pts if it helps.

[Former Member]

This is very far from the type of integration I expect to see. Proper incident management means when a problem occurs and incident is logged into the sap service desk. If this incident requires a change it should be forwarded to the CHange Reqest Management (CHaRM). From there it should have a business impact analysis, then a system or architecture review, only then if it is approved should development be started, after the development, it goes into QA for testing. Since the business process is defined in the solman and there are test cases for this business process. It makes sense that one can use the test workbench to verify the business process, and document the testing. If there is a problem with the testing and it needs to go back to development, it should be connected to the same incident logged initially. There should not be a second problem logged. It is still part of the same incident and should be managed as such.

This question exists also for a maintenance project. Once I have an operational system and all the business process defined in the project and a change arrives into ChaRM, why canu2019t the change be done in the project like and implementation?

How can one find out the direction of this product? Does SAP have any plans to develop solman into an integrated tool or will it remain a bunch of simple tools that co-exist on the same server?