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Former Member
Dec 03, 2008 at 09:59 AM

Change due date of support message on priority

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Dear experts,

I am new to SAP basis field. This is my first thread on SDN.

I have been assigned the responsibilty to configure the service desk on SOLMAN SP11.

As a standard, the following due dates are assigned when a support message is created:

Start customer requirement WE 03.12.2008 00:00 INDIA Current Date

End customer requirement SA 06.12.2008 00:00 INDIA Start + 3 Days

We need to change this end date criteria as follows:

For Low priority - Start+5 days

Medium - Start+3 days

High - Start+2 days

Very High - Start+1 day

Please guide me step by step, as I am very new to this.

Thanks & Regards,

Ashish.