Dear experts,
I am new to SAP basis field. This is my first thread on SDN.
I have been assigned the responsibilty to configure the service desk on SOLMAN SP11.
As a standard, the following due dates are assigned when a support message is created:
Start customer requirement WE 03.12.2008 00:00 INDIA Current Date
End customer requirement SA 06.12.2008 00:00 INDIA Start + 3 Days
We need to change this end date criteria as follows:
For Low priority - Start+5 days
Medium - Start+3 days
High - Start+2 days
Very High - Start+1 day
Please guide me step by step, as I am very new to this.
Thanks & Regards,
Ashish.