Change due date of support message on priority

[Former Member]

Dear experts,

I am new to SAP basis field. This is my first thread on SDN.

I have been assigned the responsibilty to configure the service desk on SOLMAN SP11.

As a standard, the following due dates are assigned when a support message is created:

Start customer requirement WE 03.12.2008 00:00 INDIA Current Date

End customer requirement SA 06.12.2008 00:00 INDIA Start + 3 Days

We need to change this end date criteria as follows:

For Low priority - Start+5 days

Medium - Start+3 days

High - Start+2 days

Very High - Start+1 day

Please guide me step by step, as I am very new to this.

Thanks & Regards,

Ashish.

[Former Member]

Hi

To Achieve this you need to configure Service Level Agreement or SLA for service desk.

This is not SAP Basis work but this is SAP Configuration of Service Desk SLA needs to be done by

SAP Solution Manager Solution Consultant or a functional consultant.

Pls assign pts.