We have two users with Crystal XI installed on their machine. One opens a given report and enters argument data and runs it. She then chooses Export Report and attempts to export it as a CSV. She gets the Export box which has Destination = Disk file. Hits enter and gets Seperated Values Export Options. Hits OK and some screen (possibly two) flash up quickly and disappear. She never gets the opportunity to specify the Export Location. We do not know where it exported to or even if it exported. If she exports as something else, she gets the Export Location screen. Seems specific to CSV's at this point. Also, tried another report and it does the same thing so does not appear to be report specific.
Second user opens same report and goes through the same steps. For this user, after hitting ok to the Seperated Values Explort Options, she gets the Choose Export File box and can specify the location and the name of the file. Upon hitting ok she gets the Exporting Records progress box.
Why does one user get it and the other doesn't? How can we get the user who doesn't set up so she does have the ability to specify the location? they both have Crystal XI but it is possible that they may have different versions of XI due to fixes applied...I have this yet to check in th event it might be a dll issue and then will compare dlls used. in the meantime, I wanted to see if there might be some other known issue or working as designed and need to set some options differently.
Would greatly appreciate your input.
Thanks!!!!