SolMan - CR sign

[Former Member]

Hi guys

i need to understand if is possible to configure solution manager for have double sign for approval change request.

I haven't understand if I could set solman for split the role of Change Manager in two roles. When the first approve the cr and the second (and only the second) may accept the approvation of the first and give the "ok" for trasport in prodution system

thanx in advance

M@X

[Former Member]

Hi.

You can't "split" the function Change Manager but if you always need two approvals then you may just add another "to be approved" state after or before the current one and have another person (i.e. approver or whatever) authorize your change (request).

/cheers

[Former Member]

you could tell a guideline to be followed? (function, user-exit, etc.).

because I have not found anything.

I'm searching the method to do this

Edited by: Maximum Power on Dec 3, 2008 9:50 AM

[Former Member]

You can do this by changing the workflow for you Change Requests (transaction type SDCR).

These actions can be changed using TA SPPFCADM and select CRM_ORDER.

An OKP exist on service.sap.com/rkt-solman that explains how to configure automatic emailing.

This approach can be used for your configuration.

Best regards,

Roel

[Former Member]

I need to split role for approve change request

what's the link between crmd_order and the CR?

I'm not able to find SDCR transaction -_-'

[Former Member]

SDCR is a transaction type, not a transaction.

What you need is to customize/change transaction types (in your case SDCR which is the default transaction type for Change Requests)

This is done via SPRO/Customizing or directly using tx: SPPFCADM.

However, you should not change the default. It is recommended to copy SDCR to a name in customer name sapce (i.e. ZDCR) before making any changes.

This is also done via SPRO/customizing. Search for "Define Transaction Types"

The IMG documentation provides some useful information for an initial understanding what to do and why.

You should also have a look at http://service.sap.com/rkt-solman.

Hope this helps.