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Former Member
Dec 02, 2008 at 11:21 AM

SAP OS Collector on Windows server 2003 EE 64 bit

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Hello,

I have a strange problem with an OS collector on Windows 2003 (64 bit Enterprise edition). I have two servers running a PRD system. One server (let's call it A) is DB+application server, the other (server B) is just an application server. Same windows versions, same OS collector versions. OS collector is version 7.00, unicode, level 60.

Server B has no problems. All data is collected normaly and is visible in ST06.

Server A does not seem to collect anything. ST06 is blank. The statusreport from ST06 does not show any problems and I have no shared memory problems either. I have tried switching shared memory, rebooted both servers, used several patchlevels of OS collector but it does not seem to matter, ST06 is always blank. I followed all relevant tips from note 189072.

When I start OS collector from dialog, I get these messages:

Collector > launch

launch

11:52:47 02.12.2008 LOG: check_remap: Switched to new shared memory.

[EnumInstances] SAPPdhEnumObjectItems( Processor ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( PhysicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( LogicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Paging File ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Network Interface ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Processor ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Processor ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( PhysicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( PhysicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( LogicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( LogicalDisk ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Network Interface ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Network Interface ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Paging File ) failed with c0000bb8

[EnumInstances] SAPPdhEnumObjectItems( Paging File ) failed with c0000bb8

******************************************************************************

  • Starting collector (create new process)

******************************************************************************

I have a feeling I should look for it on the OS level, but where? Does it have anything to do with pdh.dll? That dll is the same on both servers...

Does anyone have any idea? Yo be complete, here is the output of saposcol.exe -o:

Interval end at: Tue Dec 02 12:20:41 2008

Interval: 0 sec.

System:

-


Process Data -


Nr PID util time rssz prio owner cmd

Validation Record: VVVVVVVVU

0 PID: 3964 (00000F7C) UTIL: 6.83% cpu: 608:27 sz:1581312 pp:1810504 pri: 0 SYSTEM ORACLE.EXE

1 PID: 4512 (000011A0) UTIL: 0.66% cpu: 63:05 sz:1114880 pp:249828 pri: 0 SAPServiceP disp+work.EXE

2 PID: 2168 (00000878) UTIL: 0.58% cpu: 9:26 sz: 8960 pp: 4960 pri: 0 SYSTEM cqmghost.exe

3 PID: 4 (00000004) UTIL: 0.11% cpu: 47:27 sz: 256 pp: 44 pri: 0 SYSTEM

4 PID: 2344 (00000928) UTIL: 0.11% cpu: 17:51 sz: 21248 pp: 14636 pri: 0 prdadm resrcmon.exe

5 PID: 840 (00000348) UTIL: 0.07% cpu: 0:45 sz: 28928 pp: 20604 pri: 0 SYSTEM svchost.exe

6 PID: 4640 (00001220) UTIL: 0.00% cpu: 61:14 sz:1115904 pp:256600 pri: 0 SAPServiceP disp+work.EXE

7 PID: 4724 (00001274) UTIL: 0.00% cpu: 28:32 sz:819456 pp:151280 pri: 0 SAPServiceP disp+work.EXE

8 PID: 4516 (000011A4) UTIL: 0.00% cpu: 27:34 sz:1093888 pp:237500 pri: 0 SAPServiceP disp+work.EXE

9 PID: 1016 (000003F8) UTIL: 0.00% cpu: 16:02 sz:1099008 pp:224584 pri: 0 SAPServiceP disp+work.EXE

10 PID: 3384 (00000D38) UTIL: 0.00% cpu: 8:26 sz:944896 pp:166464 pri: 0 SAPServiceP disp+work.EXE

11 PID: 4628 (00001214) UTIL: 0.00% cpu: 6:25 sz:829696 pp:205804 pri: 0 SAPServiceP disp+work.EXE

12 PID: 4652 (0000122C) UTIL: 0.00% cpu: 5:13 sz:909312 pp:160620 pri: 0 SAPServiceP disp+work.EXE

13 PID: 4720 (00001270) UTIL: 0.00% cpu: 4:22 sz:567296 pp:132424 pri: 0 SAPServiceP disp+work.EXE

14 PID: 4548 (000011C4) UTIL: 0.00% cpu: 2:40 sz:328192 pp:119396 pri: 0 SAPServiceP disp+work.EXE

15 PID: 1096 (00000448) UTIL: 0.00% cpu: 2:25 sz:706560 pp:142728 pri: 0 SAPServiceP disp+work.EXE

16 PID: 4540 (000011BC) UTIL: 0.00% cpu: 2:04 sz:235520 pp:116812 pri: 0 SAPServiceP disp+work.EXE

17 PID: 4344 (000010F8) UTIL: 0.00% cpu: 1:42 sz:117504 pp: 86868 pri: 0 SAPServiceP disp+work.EXE

18 PID: 4620 (0000120C) UTIL: 0.00% cpu: 1:33 sz:715264 pp:137336 pri: 0 SAPServiceP disp+work.EXE

19 PID: 2072 (00000818) UTIL: 0.00% cpu: 1:30 sz: 13056 pp: 42720 pri: 0 SAPServiceP enrepserver.exe

20 PID: 4528 (000011B0) UTIL: 0.00% cpu: 1:26 sz:508160 pp:106348 pri: 0 SAPServiceP disp+work.EXE

21 PID: 4672 (00001240) UTIL: 0.00% cpu: 1:08 sz:593920 pp:136264 pri: 0 SAPServiceP disp+work.EXE

22 PID: 4612 (00001204) UTIL: 0.00% cpu: 1:00 sz: 18944 pp: 14564 pri: 0 SAPServiceP gwrd.EXE

23 PID: 4660 (00001234) UTIL: 0.00% cpu: 0:51 sz:537856 pp:131488 pri: 0 SAPServiceP disp+work.EXE

24 PID: 4524 (000011AC) UTIL: 0.00% cpu: 0:42 sz:216064 pp:102676 pri: 0 SAPServiceP disp+work.EXE

25 PID: 4532 (000011B4) UTIL: 0.00% cpu: 0:35 sz:167168 pp:109304 pri: 0 SAPServiceP disp+work.EXE

26 PID: 1972 (000007B4) UTIL: 0.00% cpu: 0:17 sz: 7424 pp: 9780 pri: 0 prdadm clussvc.exe

27 PID: 1284 (00000504) UTIL: 0.00% cpu: 0:16 sz: 12288 pp: 6148 pri: 0 SYSTEM Naviagent.exe

28 PID: 1680 (00000690) UTIL: 0.00% cpu: 0:15 sz: 7680 pp: 3560 pri: 0 SYSTEM snmp.exe

29 PID: 3576 (00000DF8) UTIL: 0.00% cpu: 0:15 sz: 10752 pp: 5840 pri: 0 NETWORK SER wmiprvse.exe

30 PID: 1940 (00000794) UTIL: 0.00% cpu: 0:14 sz: 6400 pp: 4472 pri: 0 SYSTEM cqmgstor.exe

31 PID: 3388 (00000D3C) UTIL: 0.00% cpu: 0:13 sz: 13312 pp: 11012 pri: 0 SYSTEM TNSLSNR.exe

32 PID: 464 (000001D0) UTIL: 0.00% cpu: 0:13 sz: 14592 pp: 12548 pri: 0 SYSTEM lsass.exe

33 PID: 452 (000001C4) UTIL: 0.00% cpu: 0:13 sz: 52736 pp: 7496 pri: 0 SYSTEM services.exe

34 PID: 784 (00000310) UTIL: 0.00% cpu: 0:11 sz: 7168 pp: 6268 pri: 0 NETWORK SER svchost.exe

35 PID: 2240 (000008C0) UTIL: 0.00% cpu: 0:10 sz: 7424 pp: 5412 pri: 0 SYSTEM spoolsv.exe

36 PID: 1544 (00000608) UTIL: 0.00% cpu: 0:09 sz: 43520 pp: 47408 pri: 0 SYSTEM java.exe

37 PID: 904 (00000388) UTIL: 0.00% cpu: 0:09 sz: 95744 pp: 97024 pri: 0 SAPServiceP icman.EXE

38 PID: 380 (0000017C) UTIL: 0.00% cpu: 0:08 sz: 5120 pp: 1980 pri: 0 SYSTEM csrss.exe

39 PID: 4704 (00001260) UTIL: 0.00% cpu: 0:07 sz:497920 pp:122308 pri: 0 SAPServiceP disp+work.EXE

-


CPU Data -


Validation Record: VVVVVVVVVV

Validation Record: VVVU

Validation Record: VVVVVVUU

cpus: 0

usr: 0% sys: 0% idle: 0% = 0% (true idle) + 0% (io-wait)

ldavg1: 0.00 ldavg5: 0.00 ldavg15: 0.00

int/s: 0 sysc/s: 0 cs/s: 0

h:11 C0 u/s/i(i/w): 0/ 0/ 0( 0/ 0) int/h: 0 sysc/h: 0 cs/h: 0

h:12 C0 u/s/i(i/w): 0/ 0/ 0( 0/ 0) int/h: 0 sysc/h: 0 cs/h: 0

-


Disk Data -


Validation Record: VVVUVVV

Validation Record: VVVUVVVU

-


File System Data -


Validation Record: VVV

Validation Record: VVV

-


LAN Data -


Validation Record: VVVVVU

Validation Record: VVVVVU

-


Memory Data -


Validation Record: VVVVVVVVVV

Validation Record: VVVVVVVVVVVVV

Pages paged in / sec 0

Pages paged out / sec 0

KB paged in / sec 0

KB paged out / sec 0

freemem [KB] 6824200

physmem [KB] 12516636

swap configured [KB] 0

swap total size [KB] 12288000

swap free inside [KB] 0

swap max. size [KB] 12288000

h: 11 ppin/h: 0 ppout/h: 0 kbin/h: 0 kbout/h: 0

min free mem: 6800180 max free mem: 6841004 avg free mem: 6824789

min swapsize: 12288000 max swapsize: 12288000 avg swapsize: 12288000

min swapfree: 0 max swapfree: 0 avg swapfree: 0

h: 12 ppin/h: 0 ppout/h: 0 kbin/h: 0 kbout/h: 0

min free mem: 6811604 max free mem: 6850720 avg free mem: 6837448

min swapsize: 12288000 max swapsize: 12288000 avg swapsize: 12288000

min swapfree: 0 max swapfree: 0 avg swapfree: 0

-


SPEC Data -


-


Windows -


Validation Record: VVVVVVVU

Validation Record: VVVVVVVU

-


Configured Processes -


Validation Record: VVVVVV

-


END -


Thanks for any help!

Mischa van Dinter

2B Interactive

Basis consultant