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Former Member
Dec 01, 2008 at 11:45 PM

problems with adding Org units to work center

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Hi All,

We are trying to assign org units to a work center so that we can route a work item to multiple org units.

However, the work item fails to be delivered to the org unit and the agent resolution fails in the workflow.

In the work center, we are using relationship B 059 (employee pool) to add org unit to the work center.

I have tried adding positions and this is working successfully in the workcenter. Does anybody know how to make it work for Org units ?

Any and all help will be greatly appreciated.

Thanks

Amit Erande