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Former Member
Dec 01, 2008 at 03:43 PM

Unable to preview any report from Java Administration Launchpad

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Hello Experts,

We are using Crystal Reports Server XI R2 with SP4 (this version apparently supports a connection with an Oracle 10g RAC). I have published a very simple report on a Win 2003 64-bit machine and this report simply features one database query.

The problem is that whenever I try to preview the report from the Java Administration Launchpad, I keep getting "Failed to load database information". I have no further details regarding this exception.

Can you please give me some help/tips on how I can solve this problem.

Honestly, I very much appreciate your help.

Thank You

Joseph.