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Former Member
Dec 01, 2008 at 02:55 PM

No categorization schema assigned to application area SERVICE_ORDER ...

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Hy guru,

when i go to the service ticket in Interaction center Web Client, i canu2019t use the multilevel categorization.

I have created in ic_manager a schema which I assigned the area application u201Cservice orderu201D, but when I go to the service ticket the following message error is shown:

No categorization schema assigned to application area (SERVICE_ORDER, SUBJECT_PROFILE, SERVICE),

and in the area u201Ccategorizationu201D, there is only the button u201CAuto Completeu201D disabilited.

Can you help me???

Thanks

Virginia