Order Complete, Fully Delivered but OverallCredStat is Not approved and Blocked

[former_member219461]

Hi Gurus,

When i see the order, this is how it looks. I don't understand the reason. If the order status is complete why the Credit Status is not approved and overall blocked status is blocked. Can anyone please suggest.

Thank you.

Sanket

[sanilbhandari]

Hi

You have to check OVA8 configuration for the credit group and risk category for which this sales order belongs to. In addition to credit limit, there could be reasons like Released Items still unchecked, Document Value etc, which might be the factor why a sales order is blocked due to credit management. You need to check your configurations and read the F1 help for each of the configuration maintained there.

Regards

Sanil Bhandari

[former_member219461]

Hi Sanil,

Thank you for the update. I understand that Order is in blocked status as Credit Check has failed. The reason being Credit Exposure is greater than Credit Limit. At this time, order status reads as Being processed and Overall Credit Status as Not approved, Overall Blkd Status as Blocked.

But once we release the credit case, OverallCredStat should be Released and Overall Blkd Status to not blocked. This is not happening. I am unable to figure out reason behind this.

Regards,
Sanket

[sanilbhandari]

Hi Sanket

Are you using FSCM credit Management? Do you have any jobs running for quantity confirmations in the background (V_V2 etc). The credit check is triggered even if there are no changes on qty, but you are redoing the ATP Checks in SD, after credit release approval, for the sales order. That is one very common reason for the error reported. You must check with your SD Colleague for the same.

https://archive.sap.com/discussions/thread/3819459

A probable solution is to write a small routine to skip this credit check in field "No Credit Check" if there is no change in Quantity confirmations for the sales order. You have to maintain this routine in OVA8. We had this issue as well earlier in the customer we worked together a few years back.

Thanks & regards

Sanil Bhandari

[Lakshmipathi]

Did you run CHECK_CM ? If so, what was the outcome ?

[former_member219461]

Yes Sanil, We are using FSCM Credit Management. I will check with SD Colleague on this and update the forum once we have detected the route cause for this.

Thank you for following up on this.

Regards,
Sanket