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C4C- automatic ticket creation via email - error

Hi,

I am working on Automatic ticket creation scenario through email. I did all the configuration in Scoping ( questions -> service -> selecting all relevant options). Next I did the fine tune where: -> E-Mail and Fax Settings -> Click on E-Mail and Fax Settings link -> check the Default Sender Address

I Did the the B2C configuration in Admin-> service and social -> communication channel-> email.

Maintained Org structure for the same.


After doing all these configurations:

I am getting below attached error:



Could you please help?


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2 Answers

  • Best Answer
    May 18 at 11:50 AM

    HI Nidhi,

    Possible changes would be some MIME types are blocking e-mails reaching our system.

    Could you please check whether MIME types of text/html or application/octet-stream are allowed in your system? If not please allow them(as per your business process) and restart the messages.

    This option you can find in "Allowed MIME Types" under BC-> Activities

    Regards,
    Sandeep

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  • May 18 at 08:57 PM

    Hi Nidhi

    Have you already created a Support Incident for this issue? Please create an incident and product support team will check this issue.

    Regards

    Viswa

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