C4C- automatic ticket creation via email - error

[former_member573664]

Hi,

I am working on Automatic ticket creation scenario through email. I did all the configuration in Scoping ( questions -> service -> selecting all relevant options). Next I did the fine tune where: -> E-Mail and Fax Settings -> Click on E-Mail and Fax Settings link -> check the Default Sender Address

I Did the the B2C configuration in Admin-> service and social -> communication channel-> email.

Maintained Org structure for the same.

After doing all these configurations:

I am getting below attached error:

Could you please help?

[sandeephebbar · Accepted solution]

HI Nidhi,

Possible changes would be some MIME types are blocking e-mails reaching our system.

Could you please check whether MIME types of text/html or application/octet-stream are allowed in your system? If not please allow them(as per your business process) and restart the messages.

This option you can find in "Allowed MIME Types" under BC-> Activities

Regards,
Sandeep

[former_member573664 · Accepted solution]

Thanks Sandeep. It worked

[ViswajithM]

Hi Nidhi

Have you already created a Support Incident for this issue? Please create an incident and product support team will check this issue.

Regards

Viswa