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May 18, 2018 at 07:08 AM

C4C- automatic ticket creation via email - error

241 Views Last edit May 18, 2018 at 07:13 PM 2 rev


I am working on Automatic ticket creation scenario through email. I did all the configuration in Scoping ( questions -> service -> selecting all relevant options). Next I did the fine tune where: -> E-Mail and Fax Settings -> Click on E-Mail and Fax Settings link -> check the Default Sender Address

I Did the the B2C configuration in Admin-> service and social -> communication channel-> email.

Maintained Org structure for the same.

After doing all these configurations:

I am getting below attached error:

Could you please help?