on 05-18-2018 8:08 AM
Hi,
I am working on Automatic ticket creation scenario through email. I did all the configuration in Scoping ( questions -> service -> selecting all relevant options). Next I did the fine tune where: -> E-Mail and Fax Settings -> Click on E-Mail and Fax Settings link -> check the Default Sender Address
I Did the the B2C configuration in Admin-> service and social -> communication channel-> email.
Maintained Org structure for the same.
After doing all these configurations:
I am getting below attached error:
Could you please help?
HI Nidhi,
Possible changes would be some MIME types are blocking e-mails reaching our system.
Could you please check whether MIME types of text/html or application/octet-stream are allowed in your system? If not please allow them(as per your business process) and restart the messages.
This option you can find in "Allowed MIME Types" under BC-> Activities
Regards,
Sandeep
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Nidhi
Have you already created a Support Incident for this issue? Please create an incident and product support team will check this issue.
Regards
Viswa
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
5 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.