Skip to Content
0
Former Member
Nov 30, 2008 at 03:30 PM

Problem to reinitialize device in Mobile 7.1

15 Views

Hello,

We are trying to reinitialize the device in the device administration screen. The device is in the "Registered" state. We return it to the "Initial" state and then try to register it to the same physical client that it was registered before. When we perform the synchronization with the client, we get "Login failed. Device id or physical id invalid" error message.

After it, the only thing we can perform is to completely uninstall the client and then to install it from the beginning.

What is the possible problem?

Thanks in advance,

Sergey