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Former Member
Nov 29, 2008 at 12:38 PM

Contract Determination in service orders

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Hi,

I have created an installed base and assigned a sold to party to it. I created 2 contracts : one having this component in the object list and the other with a blank object list. Both the contracts have an empty Product list.

I created a service order with contract determination 'D' (header and item ref object with selection option). But when I enter the component at the header level in the service order; no contracts are determined. However, the moment I enter any item in the service order; both the contracts are determined in a selection box.

I had maintained similar settings in another client environment and contracts were being determined the moment the component was entered at the header level in the service order; the same is not working in the fresh client. I tried manual option (G) as well but even the same is not determining any contracts.

I have verified that the following match for the contract, component and the service order:

1. Sold to party

2. Sales org / dist chn / div / sales off

3. service org

4. the component is entered as the object in one of the contracts and the component has the same sold to party

5. both the contracts are released

My query is that if contracts are correctly determined on entering the item; then why the same are not being determined with the object at the header alone (determination option D) ?????

Can some1 pls suggest an solution approach.

Regards,

DP