We are using Service Desk and it is generating e-mail to the end user requesting assistance and the support technician.
We notice that the e-mails generated have a "sent from" address of the support technician making the changes to the ticket. The details of which are obtained from the business partner record.
Does anybody know of a way so that all emails generated from Service Desk come from a generic address/user - such as %CompanyName%Service Desk at servicedesk.com, rather than different individuals.
Thanks
Simon