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Former Member
Nov 28, 2008 at 05:24 PM

Sender details of e-mails generated from Service Desk

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We are using Service Desk and it is generating e-mail to the end user requesting assistance and the support technician.

We notice that the e-mails generated have a "sent from" address of the support technician making the changes to the ticket. The details of which are obtained from the business partner record.

Does anybody know of a way so that all emails generated from Service Desk come from a generic address/user - such as %CompanyName%Service Desk at servicedesk.com, rather than different individuals.

Thanks

Simon