customizing service desk report: CRM_DNO_MONITOR

[Former Member]

Hi All,

I have changed the status porfile for SLFN Transaction type:

The New status for Support Message are :

Open

Accepted

Rejected

Fixed

Retest

Closed

The problem is these values are not visible under the STATUS of the CRM_DNO_MONITOR..

I mean i cannot filter on the the status "Fixed" as it is not available in the F4 help.

Can any one suggest !

Thanks!

Pradeep L

[Former Member · Accepted solution]

Hello,

Fill the field Transaction Type with "SLFN" and press Enter.

You should see your new status by clicking F4 in the Status field.

Regards,

Benjamin Rouger

Edited by: Benjamin Rouger on Nov 27, 2008 2:08 PM

[Former Member · Accepted solution]

Thanks a Lot. Issue is Resolved